Refund policy

Return & Refund Policy

At Arif Qadri Perfumes, customer satisfaction is our priority. We take great care in delivering premium-quality fragrances. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, leaked, defective, or incorrect at the time of delivery
The issue is reported within 48 hours of delivery
The product is unused, unopened, and in original packaging

❌ We do not accept returns for:

Used or opened products
Change of mind or fragrance preference
Minor packaging variations or damages that do not affect the product
Orders placed under discounts, offers, or clearance sales (unless damaged)

How to Request a Return

To initiate a return, please contact our support team within 48 hours of delivery with the following details:

Order ID
Clear images or video of the product showing the issue
A brief description of the problem

📧 Email: support@yourbrand.com
📞 WhatsApp/Phone: +91-XXXXXXXXXX

Our team will review your request and respond within 2–3 business days.

Return Approval & Pickup

Once approved, we will arrange a reverse pickup or guide you through the return process
The product must be returned in its original condition and packaging
Returns without approval will not be accepted

Refund Policy

After receiving and inspecting the returned product:

Refunds will be processed within 5–7 business days
The amount will be credited to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement Policy

Replacements are offered only for damaged, defective, or incorrect products
Replacement requests must be raised within 48 hours of delivery
Subject to product availability

Cancellation Policy

Orders can be cancelled only before dispatch
Once shipped, orders cannot be cancelled
Refunds for cancelled orders will be processed within 5–7 business days

Important Notes

Perfumes are personal care products; hence, strict hygiene standards apply
Fragrance preference is subjective and not eligible for return
Color or packaging variations due to lighting or screen differences are not considered defects